The Bedford Borough Council Trading Standards Committee is asking motorists to be careful when they buy a used vehicle due to the fact that they may not be receiving all of their consumer rights. A new national campaign has been started by the OFT (Office of Fair Trading) to help address used car buying, due to the fact that they have seen an increase in complaints stemming from used car buying experiences.
According to the Campaign, the general public needs to be more aware of what they should have access to when they purchase a used car, including the fact that the car must be fit for use, be deemed satisfactory, and match the description in advertisements. If a car is not able to live up these standards then it is actually a faulty car and customers have the right to ask for a refund, repair, or replacement without paying anything additional.
If a vehicle is purchased online or over the phone they also are allotted a seven day period in which they are allowed to cancel their order with no questions asked. When a customer purchases direct from a private seller they have limited rights compared to at a car lot, but it still must match the description that the seller offers in order for the transaction to be legal.
The campaign advises that customers visit or call Consumer Direct before purchasing a used vehicle to make sure that they get exactly what they deserve for their money.
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